Wifi is not working

[Cmperez]

Good morning,

I have a problem with my moden,
I try to work but it is no possible.

What could it be the problem?

I have just restart in several time, but there is no way,

Could you help me, please?

Thank you so much,

[Ptrol]

Do you have a wifi-modem?
Is the Wifi-button on the backside on?

[Cmperez]

[Ptrol]

Are you a new customer and did you complete activation?

Or did you already have Internet before?

EPC3925 or EPC3940?

[MatthijsL]

Hello Cmperez,

Please send me your customerinformation in a private message. (Click on my name en hit send private message). I will check your connection.

[Cmperez]

No, I have just had internet before this would happend.

I have heard that Delta has changed of bank! Could we have problem with the payment?

How can I solve this?

[GCaddicted]

Don't worry Cmperez. MatthijsL is a moderator and can help you.

Send your client details in a private message to MatthijsL and I'm sure you will be up and running soon.

[MatthijsL]

Problem is located

[Vulpen]

Problem is located

Roger, 10-4.