Most people lack "decision taking" and sometimes decisions simply have to been made!!
And as some have said before me, history will prove most of these decisions have been the right ones. In retrospect mistakes have been made; but hey, after all who is infallible ?
Why I am touched by what happend at 9/11 is the fact we've seen the Twin Towers, we've walked the ground surrounding the buildings, we've walked inside and we've stood on top of the buildings. That is mostly what makes you realize the scale of this major event.
Of course in one go I have to mention the events that took place on board Flight United 93 and at the Pentagon.